Shipping is available to the lower 48 States. For shipments going to Alaska or Hawaii, please contact us for a shipping quote prior to submitting your order. FREE local pick up is available in the Phoenix Metropolitan area. Please contact us for more information as well at info@barn-walls.com
We package each piece with as much care and attention as was used when it was first created. We want every piece to arrive to its new owner undamaged and ready to use. All items are shipped via UPS Ground within 3-5 days. Tracking confirmation numbers are provided, and a paper invoice will be included.
In order to expedite your package, our default shipping method is delivery without a signature. As such, Barn Walls will not be responsible for any missing packages once they have been shipped. However, we do offer a FREE "Signature Required" option per request. Please understand that if the "Signature Required" option is requested, UPS policy forbids delivery without obtaining the required signature. Additional charges may incur after several delivery attempts. If you want the FREE "Signature Required" option, please send us an email to info@barn-walls.com with your order number.
UPS will obtain the recipient's signature or other electronic acknowledgement of receipt from the recipient when this option is selected and provide you with a printed copy. You may also view the recipient's signature or electronic acknowledgement of receipt online.
Your satisfaction is our goal, and we will work together towards a satisfactory end to any issues that may arise.
We accept returns within 30 days of receipt of the merchandise. If you would like to return your merchandise please contact us at info@barn-walls.com for a return authorization and the return shipping address. Shipping expense is paid by the customer.
Items returned must be in their original packaging.
If an item is received damaged or defective please contact us via email at info@barn-walls.com within 7 day of receipt. We may require pictures or video of defective/damaged items to issue a full refund.
This warranty covers any defects in materials or workmanship, with the exceptions of damage due to fading or discoloration caused by exposure to sunlight or chemicals. The warranty is valid for one year from the date of delivery. Should any issues arise, Barn Walls will either replace your item with a new one of similar composition and price, or refund the full purchase price of your item, according to your preference. For further queries, please contact Barn Walls customer support.
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